Return & Refund Policy -

Return & Refund Policy — Velvet Viora

October 24, 2025

Thank you for shopping with Velvet Viora.
We truly value your trust and want you to have a smooth and satisfying experience.
If you’re not completely happy with your purchase, this page explains how our return and refund process works.

Non-Returnable Items

Some products cannot be returned for safety or hygiene reasons, such as:

Software or digital products
Items damaged by misuse or neglect
Products with missing serial numbers or broken seals
Clearance or discounted items (unless defective)

If you are unsure whether your product qualifies for return, our support team will assist you.

3. Refund Process

Once your returned product is received and inspected, we’ll notify you by email or WhatsApp.

If approved, your refund will be processed within 5–7 working days to your original payment method.

Notes:

Shipping charges (if any) are non-refundable.
If you paid via Cash on Delivery, the refund will be issued via bank transfer or store credit.

4. Replacements / Exchanges

If your product was delivered damaged or incorrect, we will send a replacement at no extra cost.
Replacement requests must be made within 7 days of receiving your order.

5. Cancellations

Orders can be canceled before dispatch by contacting our support team.
If your order has already been shipped, cancellation will be treated as a return, and the refund will be processed accordingly.

6. How to Request a Return or Refund

To start a return or refund request, please contact us:

Please include:

• Your Order ID
• Product name
• Reason for return (and photos if damaged)

Our support team will respond within 24 hours with the next steps.

7. Late or Missing Refunds

If you haven’t received your refund after 7 working days:

Check your bank account again.
Contact your bank or payment provider — sometimes processing takes time.
If the issue continues, email us at info@velvetviora@gmail.com for quick help.

8. Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us:

Quick Summary

Returns accepted within 7 days of delivery.
Refunds processed within 5–7 working days.
Product must be unused and in original condition.
Damaged or wrong items replaced for free.
Shipping charges are non-refundable.