Terms & Conditions — Velvet Viora
1. Introduction
Welcome to Velvet Viora.
By accessing or using our website (www.velvetviora.com) and purchasing our products, you agree to follow the terms and conditions described below.
If you do not agree with these terms, please refrain from using our website.
2. Use of the Website
You must be 18 years or older to make a purchase.
You agree to use the website only for lawful purposes.
You are responsible for maintaining the confidentiality of your account and password.
Any misuse, fraudulent activity, or violation of these terms may lead to suspension or legal action.
3. Product Information
We strive to provide accurate product descriptions, prices, and images.
However, slight variations in color, specifications, or appearance may occur due to manufacturer updates or display settings.
Prices and availability may change without prior notice.
4. Orders and Payments
All orders are subject to stock availability and payment confirmation.
We accept secure online payments via credit/debit cards, UPI, and wallets.
Cash on Delivery (COD) may be available for selected locations.
Velvet Viora reserves the right to cancel any order in case of:
Payment failure,
Product unavailability, or
Suspected fraud.
If an order is canceled after payment, a full refund will be issued to the original payment method.
5. Shipping & Delivery
Orders are processed within 1–2 business days and delivered within 2–7 working days, depending on location.
For full details, please read our Shipping Policy.
Delays may occur due to weather, logistics issues, or public holidays.
6. Return & Refund Policy
Products can be returned within 7 days of delivery if they are unused and in original packaging.
For details on eligibility and process, refer to our Return & Refund Policy.
Refunds are processed within 5–7 working days after inspection.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, and design — is the property of Velvet Viora.
You may not copy, modify, reproduce, or distribute any material without written permission.
8. Limitation of Liability
Velvet Viora shall not be responsible for any direct, indirect, or incidental losses resulting from:
Product misuse,
Delayed delivery, or
Technical issues beyond our control.
Our total liability shall not exceed the total amount paid by the customer for the product.
9. Third-Party Links
Our website may contain links to external websites (payment gateways, courier tracking pages, etc.).
We are not responsible for the content, privacy practices, or reliability of those third-party sites.
10. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy.
By using our site, you consent to our collection and use of your data as described there.
11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us:
Some products cannot be returned for safety or hygiene reasons, such as:
Software or digital products
Items damaged by misuse or neglect
Products with missing serial numbers or broken seals
Clearance or discounted items (unless defective)
If you are unsure whether your product qualifies for return, our support team will assist you.
- Email: info@velvetviora@gmail.com
- Phone / WhatsApp: +91 9315554234
- Address: New Delhi, India
Quick Summary
Website use is subject to legal rules.
Orders and refunds follow our listed policies.
Product info may vary slightly.
Data is protected under our Privacy Policy.
Legal jurisdiction: New Delhi, India.