Shipping Policy — Velvet Viora
1. Introduction
Thank you for shopping with Velvet Viora.
This Shipping Policy explains how we deliver your products, estimated delivery times, and other important details about the shipping process.
2. Delivery Coverage
We currently deliver orders across all major cities in India through our trusted courier partners.
If your delivery location is not serviceable, our team will contact you to arrange an alternate option or cancel the order with a full refund.
3. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
You’ll receive an email or WhatsApp message once your order is dispatched.
4. Estimated Delivery Time
Delivery timelines depend on your location:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–4 Working Days |
| Other Cities | 3–6 Working Days |
| Remote Areas | 5–8 Working Days |
Delays may occur due to weather, courier issues, or public holidays.
5. Shipping Charges
Free Shipping for all orders above ₹999.
For orders below ₹999, a small shipping charge may apply (visible at checkout).
Shipping charges (if any) are non-refundable.
6. Order Tracking
Once your order is shipped, you’ll receive a tracking ID and tracking link via email or WhatsApp.
You can track your parcel anytime until it’s delivered.
7. Damaged or Lost Packages
If your package is:
Damaged or tampered: Don’t accept it — inform us immediately.
Lost in transit: We’ll either send a replacement or issue a full refund.
Please contact us within 48 hours of delivery for damaged parcels.
8. Change of Address
If you need to change your shipping address, please contact us within 12 hours of placing your order.
Once your order is shipped, the address cannot be modified.
9. International Shipping
Currently, we only ship within India.
We’ll expand to international delivery soon — stay tuned for updates.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us:
- Email: info@velvetviora@gmail.com
- WhatsApp: +91 9315554234
- Address: New Delhi, India
Quick Summary
Orders processed within 1–2 days
Delivery in 2–7 days across India
Free shipping for orders above ₹999
Tracking link provided after dispatch
Damaged or lost orders covered by refund or replacement